Shift billboard notifications

Workmail messages are sent to users to notify them of the results of billboard requests they have made and when there are updates to the status of a request. Messages are sent to users that post shifts and to users that attempt to claim shifts. Workmail messages are also sent to users that are required to provide an approval decision for a billboard request. These messages display the same information to users in mobility, ETM, and the desktop application.

Note: Shift Billboard notifications are controlled by the workflow configuration, which determines the messages to send at each stage of the workflow process for a particular billboard request.

Shift post request notifications

Workmail notifications are sent to users that post shifts to inform them of the current status of the shift posting request. This table lists the events when posting users can receive notification messages and the information included in the notification message:


Shift Billboard event	Information included
Shift posting accepted	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Posted shift successfully claimed	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Shift posting rejected by supervisor (or another approver)	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Shift posting canceled by user	Status of the request Shift times and date Schedule compliance warnings (if applicable) User that canceled the request
Shift posting rejected by system due to schedule compliance errors	Status of the request Shift times and date
Shift posting expired	Status of the request Shift times and date

Shift claim request notifications

Workmail notifications are sent to users that claim shifts to inform them of the current status of the shift claiming request. This table lists the events when claiming users can receive notification messages and the information included in the notification message:


Shift Billboard event	Information included
Shift claim successful	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Shift claim rejected by supervisor (or another approver)	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Shift claim rejected because shift was claimed by another user	Status of the request Shift times and date Schedule compliance warnings (if applicable)
Shift claim rejected because posted shift was canceled	Status of the request Shift times and date
Shift claim rejected because posted shift was rejected due to schedule compliance errors	Status of the request Shift times and date
Shift claim rejected because posted shift expired	Status of the request Shift times and date

Notification for required approvals

Workmail notifications are sent to users that are required to provide approval decisions on a posting or claiming request. Users can approve or reject a request directly in the workmail message in mobility, ETM, or the desktop application.

See Obtaining approvals for more details.

This table lists the events when claiming users receive notification messages and the information included in the notification message:


Shift Billboard event	Information included
Approval decision required on posting request	User that is posting the shift Shift times and dates Schedule compliance warnings (if applicable)
Approval decision required on claiming request	User that is claiming the shift User that posted the shift Shift times and dates Schedule compliance warnings (if applicable)