Unlock Shift Task

When relief shifts are being offered by a user, the shifts become locked by that user. This locking mechanism prevents other users from accidentally trying to offer the same shifts to different employees simultaneously. This locking occurs when shifts are offered from the Launchpad, Relief Queue, and the Relief button in the Advanced Schedule View.

As the user proceeds with the relief calling process, the relief shifts are unlocked by either offering the shifts to an employee, or by returning the shifts to the relief queue when there are no available employees. However, shifts that were not offered can remain locked due to the user not navigating back to the relief queue. The Unlock Shift job scheduler task is executed at regular intervals to unlock these shifts. This task allows other schedulers to offer these shifts again.

The Timeout Value in the Unlock Shift Task’s parameters screen represents the amount of time, in minutes, that shifts can remain locked for before the task unlocks them. For example, the Unlock Shift Task can be configured to run every 15 minutes daily, which unlocks any locked relief shifts that have been locked for more than 15 minutes.

Locks imposed on shifts with shift swap or time off requests and cancellations pending approval are not affected by the Unlock Shift Task.