Violations

A violation is a defined threshold at which the employee's accumulation of points warrants some type of warning, notice, or reprimand. A violation's definition includes both the threshold (for example, 3 points) and the time period the system is to look at (for example, rolling year). Using this example, the violation's conditions are met if an employee has 3 single-point events spanning an 11 month period. If that same employee recorded 3 single-point events over a 13 month period, the violation's conditions are not met.

Each time a violation's conditions are met, an entry is created in the violation log with a PENDING status. A workflow item is also generated and sent to the appropriate role.

See Setting recipients of violation notifications.

After the supervisor acts upon the violation, its status changes to PROCESSED regardless of whether the violation was authorized. If the violation was authorized, it is updated with the name of the user who authorized the violation and the date/time at which the user performed the authorization. The violation can also contain additional information about the reason the employee gave or any notes from the supervisor.

See Authorizing violations.

Electing to not authorize a violation does not impact whether any future violations will be created. Event log entries are not affected in any way by the manager's decision. If an employee incurs another event, the manager will still get notified accordingly. That is, rejecting a violation does not make those events ineligible for future consideration.

Violation processing

Unless explicitly marked as "exclude", each event in the log is considered when violations are determined. For example, two violations are set up: verbal violation at three points (priority 2) and written violation at five points (priority 1).

In this example:

  • When the employee reaches 3 points within the time period, the verbal violation is triggered.
  • When the employee reaches 4 points within the time period, the verbal violation is triggered again.
  • When the employee reaches 5 points within the time period, the written violation is triggered. Because the relevant events are now associated with the written violation, the verbal violation is not triggered.
  • When the employee reaches 6 points within the time period, the written violation is triggered again.