Using WFM agents

The scenarios included in this topic demonstrate the expected behavior of the agent in real-world situations. They provide clear, reproducible examples that you can use to learn how to use the agents.

Employee details retrieval scenarios

Question Expected response Expected Agents and Tools Used
Show me my employee details Displays the current user's employee details such as employee ID, first name, last name, and employment information. WFM_MyDetails
(Logged in as Manager) Show me the employee details for Mary Wilkins Displays the employee details for Mary Wilkins, including employee ID, first name, last name, and other profile information. WFM_EmployeeDetails
(Logged in as Manager) Who has been working at the company longer, John Doe or Mary Jane? Compares the employment duration of both employees and identifies who has been working longer. WFM_EmployeeDetails
(Logged in as Employee) What is John Doe's current occupation? Displays a message stating that occupation information for other employees cannot be retrieved due to access restrictions. No agents or tools used

Time off scenarios

Question Expected response Expected Agents and Tools Used
How many sick days have I used this year? Displays the number of sick days used by the current user. WFM_MyTimeOffBalances
(Logged in as Manager) How much vacation time does Mary Wilkins have remaining? Displays Mary Wilkins’ remaining vacation balance. WFM_EmployeeTimeOffBalances
(Logged in as Manager) Have I used more sick days than Mary Wilkins? Compares the sick day usage of the current user and Mary Wilkins and indicates who used more. WFM_MyTimeOffBalances

WFM_EmployeeTimeOffBalances
(Logged in as Employee) Show me the time off balances for John Doe Displays a message stating that the user does not have permission to view another employee’s balances due to access restrictions. No agents or tools used

Team information scenarios

Question Expected response Expected Agents and Tools Used
Which team do I belong to? Displays the teams that the current user belongs to or has access. WFM_MyTeams
(Logged in as Manager) Show me all the employees on my team Displays a list of employees belonging to the current user's team. WFM_TeamEmployees
(Logged in as Employee) Which team does Mary Wilkins belong to? Displays a message explaining that team information for other employees cannot be retrieved due to access restrictions. No agents or tools used

Job scenarios

Question Expected response Expected Agents and Tools Used
What is my current position title? Displays the current user’s job or position title. WFM_MyJobs

Scheduling validation scenarios

Question Expected response Expected Agents and Tools Used
(Logged in as Manager) Is there anyone on my team who is scheduled after their termination date? Displays employees scheduled to work after their termination date, including employee name, termination date, and scheduled shifts. WFM_EmployeesScheduledAfterTermination