Message routing rules
Message routing rules define how form or interaction messages are routed to recipients for approval and processing.
Routing rules allow administrators to configure recipients based on employee attributes such as team, job, and employee ID. Multiple recipient levels can be defined to support escalation workflows. If no routing rule applies, the default message routing logic is used instead.
Note: Message routing is currently available only in the time off module
Each routing rule supports multiple recipient levels, where each level represents a recipient in the routing chain. Each recipient can have one or more Workbrain roles assigned.
This table shows the sender criteria defines the employees to whom the routing rule applies:
| Field | Description |
|---|---|
| Team | Specify the employee's home team. |
| Job | Specify the employee's preferred job. |
| Employee | Specify an employee ID or name. |
| Functional group | Specify the group to which the rule applies. This is a required field. |