Time zones in Shift Billboard

Shift Billboard supports multiple time zone configurations to ensure accurate shift posting, claiming, and visibility across different user environments. You must use the correct configuration to avoid expired postings, misaligned bidding windows, and confusion in places with different timezones.

You can use the BIDDING_TIMEZONE_TO_USE configuration key in Shift Billboard for most processes. If an employee time zone is not configured, the server time zone is used by default.

See the Infor Workforce Management User and Administration Library (Multi-tenant) and select Administrator > Configuration Keys > Scheduling configuration keys > BIDDING_TIMEZONE_TO_USE.

The server time zone is used by Job Scheduler tasks, such as Reject Expired Posting and Billboard Clean Up Task to determine if a shift post has expired

The configured time zone is used in these processes:

Bidding End and Review End: When sending a shift to the Shift Billboard for bidding, the bidding end and review end times are entered in the configured time zone. The bidding end time and review end time for a shift posting are stored and processed in the server time zone.
Open Shift Manager: The dates, times, and loading shifts displayed in the Open Shift Manager are converted from the server time zone to the configured time zone for accurate display and filtering.
Published Shifts: When shifts are published to the Shift Billboard using the publishing task, the relevant times are based on the configured time zone.
Manager actions: Managers cannot post unassigned shifts to the billboard if the shift start time has passed in the configured time zone. The availability of the Post to Billboard action is controlled by the configured time zone. If the employee time zone is not configured, the server time zone is used.

Note: All bidding and review window end times, including the ones entered in the browser or an employee’s time zone, are converted into server time and stored in the SCHBID_BIDDING_SUMMARY table.

Shift Billboard time zone scenarios

This table shows the time zone scenarios on Shift Billboard based on the value specified on the BIDDING_TIMEZONE_TO_USE configuration key. The configured value determines which time zone is used for posting and claiming behavior.


Configuration	Browser time zone	Employee time zone	Server time zone	Behavior
EMPLOYEE	Any	Configured	Configured	Claiming: Bidding and review window times are converted to the employee time zone when determining shift eligibility for claiming Posting: Times specified by the user are assumed to be in the employee time zone and are converted to the server time zone before being saved. If the employee time zone is not configured, the server time zone is used.
BROWSER	Configured	Any	Configured	Claiming: Bidding and review window times are converted to the browser time zone when determining shift eligibility for claiming. Posting: Times specified by the user are assumed to be in the browser time zone and are converted to the server time zone before being saved.
SERVER	Any	Any	Configured	Claiming: Bidding and review window times are evaluated in the server time zone when determining shift eligibility for claiming. Posting: Times specified by the user are assumed to be in the server time zone and are saved without conversion.

Note: Always configure employee time zones, but expect discrepancies when the employee time zone is configured and the browser time zone is different. Most time zone issues occur with bidding shifts, as bidding end times are time zone–sensitive.

For immediate non-bidding claim shifts posted by a manager, the time zone configured in the BIDDING_TIMEZONE_TO_USE configuration key is used to control shift expiry. The shift start time is compared against the current date and time in the configured time zone to determine if it has expired.