Global packages for WFM overview

Infor Workforce Management (WFM) supports the CloudSuite Global Packages framework, which lets Infor and partners deliver standardized, reusable configuration bundles across multiple customer tenants. A global package is a curated set of WFM configuration items, known as functional objects, that is treated as a single, versioned package and moved between tenants through the CloudSuite Portal and CloudSuite Self-Service Portal.

In this model, a global package namespace identifies a specific global package, such as a regional compliance template. An editor tenant is where Infor or partners assemble and maintain the package contents. Target tenants are customer environments that receive and deploy the package.

Within WFM, the Configuration Management tool is where you define which WFM functional objects belong to a given global package namespace. Configuration Management exposes the namespaces that have been created and managed in CloudSuite Self-Service Portal (CSSP) and lets you associate eligible WFM configuration objects with those namespaces. WFM then uses this namespace-to-object mapping when CloudSuite Self-Service Portal (CSSP) calls WFM APIs to list, validate, export, and import global packages.

CloudSuite Self-Service Portal (CSSP) manages the lifecycle of the package, including namespace creation, versioning, and deployment between tenants, while the CloudSuite Portal (CSP) manages deployments across cross‑customer environments. WFM Configuration Management determines the actual WFM content of each package. This allows global packages to deliver consistent, centrally managed WFM configurations such as legislation or calculation templates to many tenants, while customer-specific configuration remains separate as local packages or tenant-level changes.

All functional objects within WFM that are exposed in configuration management can be included in global packages. The available functional objects are not a static list and are expanded over time as new functional objects are added.