Drill-back links in the Open Shift widget

You can access WFM screens using the Open Shift widget through its drill-back functionality. The drill-back feature enables managers to navigate and access detailed data from summary-level information. This streamlines how managers can view shift details.

When users click the shift KPIs on this widget, they are automatically redirected to a corresponding screen in the WFM application, with the relevant time range selected in the widget.

The table below shows the supported drill-back and their destination views in WFM:

Item	Destination View in WFM
Pending Actions	Open Shift Manager > Pending Actions
Open Shifts	Open Shift Manager > Open Shifts
Active Posts	Open Shift Manager > Active Posts

With this functionality, users can access detailed scheduling and time-off information without navigating through multiple menus. By reducing clicks and improving efficiency, drill-back links support a more seamless and proactive approach to managing work schedules.