The address where the training course takes place.

Broad categories that are used to organize courses. Typical course types include Management, Administration, Production, Safety, and Supervisory.

The number of days since the form was submitted.

A user-friendly, self-service, Internet-based system that provides employees and management convenient ways to interact. The ETM application lets employees view personal work-related details such as work schedules, clocks and timesheet edits, and course information.

See Employee Transaction Manager.

A problem that is encountered by the system while attempting to process an interaction. When an exception occurs, the interaction is interrupted and a message is sent to the designated exception person.

A designated person who is notified through Workmail if an interaction encounters an exception and cannot move forward in the workflow.

An automated e-mail request concerning the system forms (for example, course registration).

Occurs when an interaction encounters a problem and cannot proceed through the workflow. The interaction is routed to a designated employee (exception person) for resolution. The exception person can then redirect the interaction to any node in the flow using the Redirect Flow To drop-down list.

An employee’s enrollment status in a course (PENDING, WAITLISTED, CONFIRMED, EXPIRED, or MISSED).

A map of the form (interaction) path, determining where the form moves within the workplace. The system workflow process begins when an employee submits a form in the system. After the form has been submitted, the workflow manages the interaction request by routing the request from one workflow action to the next until the entire workflow process is complete.