| The clock does not power up and the display is blank. |
The clock does not have power. Do:
- Ensure the primary side of the DC power pack assembly is plugged into a live AC outlet. Ensure the secondary side of DC power pack assembly is plugged into the clock reader.
- Test the outlet by plugging in another appliance.
- Replace the power pack assembly.
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| After the initial power-up, the clock displays IP address, or the normal idle screen message is not displayed. |
The 6000 series clock does not have a clock program loaded. See Loading the clock program. |
| The clock is not communicating with the WBCS. |
The communication cable connecting the clock to the WBCS is defective or unplugged. Or the clock server is not running.
- Verify that the cable is plugged into both ends.
- Ethernet connections must have a wire length shorter than 328 wire feet (100 meters) connecting the clock to the Ethernet hub/switch.
- Ensure the clock program is loaded and running on the host.
- Ensure all communication parameters on the host and clock reader match.
- Ensure the server running WBCS is on and the WBCS service is running.
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| Clock does not accept badge data. |
There are several possibilities:
- The bar code badge is not manufactured to proper specification. See the vendor's specifications for manufacturing criteria and verify.
- The badge is being swiped in the wrong direction; ensure the media faces to the right (away from the keypad) when swiping.
- The badge code format is not supported; ensure the badge code is among those supported. Supported codes include most standard bar code formats including UPCA, 128, 3 of 9, 2 of 5, Interleave 2 of 5 and more, as well as IATA Track I and ABA Track II magnetic stripe input (program dependent).
- The badge reader requires cleaning; swipe a pre-moistened (isopropyl alcohol) cleaning card through the reader several times and retry a swipe.
- The badge number does not exist. See Setting up employee badge numbers.
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