Resetting on-cycle payroll close status

When an on-cycle export fails, a system administrator must reset the export status of the on-cycle export elements to “null” and then re-export using the Payroll Close Wizard. Only system administrators can reset the on-cycle payroll close status for the pay groups to which they have access.

  1. Select Maintenance > Payroll Settings > Payroll Close > Reset On-Cycle Period Status.
  2. Select the pay groups using the Select Pay Groups lookup.
    Only system administrators can select pay groups. The system administrator does not have to be defined as a “payroll admin” user on a Pay Group form to view the respective pay group.

    To select all pay groups to which you have security rights, click ALL.

    The pay groups you select should contain active employees. In addition, these validations occur when selecting pay groups:

    • No more than 20 pay groups can be selected at one time.
    • The selected pay groups must all have the same start and end dates.
    • The selected pay groups must have the most recent pay period in “error” status.
  3. Click Submit. The Reset Current Pay Period Status page is displayed.
  4. Click Go.
    After processing, the status of the pay groups is changed to NULL. If successful, the confirmation will read:

    The current pay period status has been reset for the selected pay groups. The pay periods are still in a ready and locked state and can now be re-exported. These pay groups may be picked up by a scheduled payroll export run or the export can be initiated through the payroll close wizard.

  5. Click OK.