Syncing WFM schedule data with external calendars

From the Schedule Hub, employees can add their schedules to an external calendar application such as Google Calendar or Outlook. Using this feature, employees can view their scheduled shifts, approved time-off requests, and holidays in a single application on their device or desktop.

When an employee taps the Add to External Calendar link, a modal to add the schedule to an external calendar is displayed along with a generated URL. In the modal the employee can tap the Add to External Calendar option or copy the URL to subscribe to their schedule or share it with others.

When WFM event information is delivered to a subscribing calendar, only data covering the next six weeks (today + 42 days) is included. Event information for dates beyond 42 days or for past dates are not included. No event information is delivered for days on or after an employee's termination date.

For example, if a new shift occurring within the next six weeks is assigned to an employee, a new event is created for the shift on the subscribing calendar. If an existing shift occurring within the next six weeks is deleted, then the event is removed from the subscribing calendar. If an existing shift occurring within the next six weeks is changed, then the event is updated on the subscribing calendar.

Note: Workforce Management has no control over how often the external calendar system polls WFM for calendar information. After a change is made to an employee's schedule in WFM, it can take up to several hours for the subscribing calendar to resynchronize. Therefore, the calendar feed should not be relied upon as a means of communicating time-sensitive schedule change information to employees.

Changes to events in an employee's subscribing calendar are not reflected in the WFM calendar.