Compensating on-call employees
Employees responsible for on-call are usually awarded some monetary compensation even if they are not called into work. This compensation can take many forms such as a lump sum of money for a certain hours of on-call, a flat rate per each on-call hour, or on-call can be paid as regular scheduled work time using the employee's pay rate. When an employee is called into work while being on-call, the pay behavior can vary between organizations. Some organizations pay the on-call employee only for the recall work time and not the on-call compensations, while some organizations must pay both.
This table describes various compensation scenarios for on-call time. Each scenario assumes that the employee is scheduled on-call from 7:00 to 19:00 (12 hours) and is called back to work for 9:00 to 13:00 (4 hours).
| Compensation scenarios | Pay Model | Possible Solution(s) |
|---|---|---|
| Compensate employee for scheduled on-call time, based on duration, regardless of overlapping scheduled work time, as a premium (12 hours of premium) | Pay to schedule | Guarantees Plus Rule with the Scheduled Duration and Consider On-Call Time Only options |
| Compensate employee for on-call time that is not overlapped by scheduled work time as a premium (8 hours of premium) | Pay to schedule | Shift premium zone(s) with the eligible on-call time code Shift Premiums or Shift Premium Zone Rule for on-call premium |
| Compensate employee for scheduled on-call time by a lump sum dollar amount, regardless of duration (for example, $100) | Pay to schedule | Guarantees Plus rule with explicit amount of Money guarantee |
| Compensate employee for scheduled on-call time that is not overlapped by scheduled work time by employee base rate | Pay to schedule | Configure on-call time code with regular time Pay rules to calculate exact hour type(s) applicable to on-call time (similar to regular work time) |
| Compensate employee for scheduled on-call time, based on duration, regardless of
clocked-in work time, as a premium Schedule does not contain work time as a scheduled shift, only clock punches indicate work time |
Pay to clock | Shift premium zone(s) with eligible on-call time code Shift Premiums or Shift Premium Zone rule for on-call premium |
| Compensate employee for scheduled on-call time, based on duration, regardless of
clocked-in work time, as a premium Work shift is added to schedule (scheduled punch validation at clocks enabled) |
Pay to clock | Guarantees Plus Rule with the Scheduled Duration and Consider On-Call Time Only options |
| Compensate employee for on-call time that is not overlapped by clocked-in work time as a premium (8 hours of premium) | Pay to clock | Shift premium zone(s) with eligible on-call time code Shift Premiums or Shift Premium Zone rule for on-call premium |
| Compensate employee for scheduled on-call time by a lump sum dollar amount, regardless of duration (for example, $100) | Pay to clock | Guarantee Plus rule with explicit amount of Money guarantee |
| Compensate employee for scheduled on-call time that is not overlapped by clocked-in work time by employee base rate | Pay to clock | Configure on-call time code with regular time Pay rules to calculate exact hour type(s) applicable to on-call time (similar to regular work time) |
For information on the pay rules, see "Pay Rules and the Quick Rule Editor" in the Infor Workforce Management Time and Attendance Implementation and Administration Guide.