Troubleshooting Error Messages

The following table describes the possible symptoms and solutions to commonly-occurring clock problems:

Symptom	Solution
No display on clock.	Check the power cord. Press the battery button on the clock. The date and time should appear.
Clock not connecting to clock server.	Make sure the network cable is plugged into the NET port and not into the HOST. Ensure all network settings are correctly entered into the clock. Replace the network cable.
Clock not reading badges.	Make sure the barcode is not damaged or faded. Make sure the card is swiped correctly with the barcode facing down and to the right. Try cleaning the reader head with a cotton swab and 95% isopropyl alcohol. Use a can of compressed air to remove dust and dirt from the reader slot.
Buttons not working.	Press escape twice and try again. Inspect the buttons for possible damage. Do no use a pen—it can permanently damage the buttons. Press harder on the keypad to ensure a confirmation beep is heard for each key press.