Regular Replacement

If your Synel SY-780/A clock is diagnosed as defective and you require a replacement clock or require your current clocks to be repaired, perform the following steps:

1. Gather the following information:
   • Return shipping address, contact name and phone number.
   • Clock serial number.
   • Clock configuration details, including IP Address, Default Gateway, Subnet Mask, Host IP.
   • Clock defect details (for example: broken keypad, faulty display, etc.)
2. Contact Infor Support and include the above details in your request.
3. Enclose the above information with the clock inside the box.
   Note: The returning clock will have the information you provided pre-programmed.
4. Include the Hub Issue # of the replacement item on the outside of the box, not inside and ship via FedEx International Economy (or equivalent service) to:

You will also need to include clock configuration and description information. See Clock Configuration and Description Form.