Advanced replacement

This replacement only applies to clients with Advanced Replacement Clock agreements.

If your CMI 2016 clock is diagnosed as defective and you need an advance replacement clock, you can gather the following information:

  1. Gather the following information:
    • Return shipping address, contact name and phone number.
    • Clock serial number.
    • Clock configuration details including IP Address, Default Gateway and Subnet Mask.
    • Clock defect details (such as broken keypad, faulty display).
  2. Contact Infor product supports and include the above details in your request. The Reader department will configure a replacement clock.

If Customer Support receives your request before 1:00 PM EST, and depending on border custom delays, you should receive the replacement clock by 12:00 PM the following business day.

The defective clock should be shipped back to Infor within five days of receiving the replacement clock.

Note: If the defective clock is not received by Infor in this time, the client will be charged for it. Please supply the Customer Support Department with the tracking number once the defective clock has been shipped back.

The address to which you should ship the defective clock is on the next page.