Replacing a clock

If your CMI 2016 clock is diagnosed as defective and you require a replacement clock, or require your current clocks to be repaired, perform the following steps:

  1. Gather this information:
    • Return shipping address, contact name and phone number.
    • Clock serial number.
    • Clock configuration details, including IP Address, Default Gateway, Subnet Mask, Host IP.
    • Clock defect details (such as broken keypad, faulty display).
  2. Contact Infor Support and include the above details in your request.
  3. Enclose the above information with the clock inside the box.
    The returning clock will have the information you provided pre-programmed.
  4. Infor Support will give you instructions on how to ship the clock.