Verifying clock connectivity to the host

Before sending clocks back for repair or replacement, verify the clock’s condition on your network by performing the following steps:

At the command prompt of the host computer, specify this information:

C:\> ping xxx.xxx.xxx.xxx

Where xxx.xxx.xxx.xxx is the IP address of the clock (for example, 192.168.14.12).

You will receive a reply confirmation message that indicates that the clock reader is connected. For example, Reply from 192.168.14.12: bytes=32 time<10ms TTL=64.

If you do not receive the confirmation message, check the cables and clock setting and repeat Step 1.