| The clock does not power up and the display
is blank. |
The clock does not have power. Do:
- Ensure the
primary side of the DC power pack assembly is plugged into a live AC
outlet. Ensure the secondary side of DC power pack assembly is plugged
into the clock reader.
- Test the outlet
by plugging in another appliance.
- Replace the
power pack assembly.
|
| After the initial power-up, the clock
displays IP address, or the normal idle screen message is not
displayed. |
The 6000 series clock does not have a clock
program loaded. See Loading the clock program. |
| The clock is not communicating with the
WBCS. |
The communication cable connecting the
clock to the WBCS is defective or unplugged. Or the clock server is not
running.
- Verify that the
cable is plugged into both ends.
- Ethernet
connections must have a wire length shorter than 328 wire feet (100
meters) connecting the clock to the Ethernet hub/switch.
- Ensure the
clock program is loaded and running on the host.
- Ensure all
communication parameters on the host and clock reader match.
- Ensure the
server running WBCS is on and the WBCS service is running.
|
| Clock does not accept badge data. |
There are several possibilities:
- The bar code
badge is not manufactured to proper specification. See the vendor's
specifications for manufacturing criteria and verify.
- The badge is
being swiped in the wrong direction; ensure the media faces to the right
(away from the keypad) when swiping.
- The badge code
format is not supported; ensure the badge code is among those supported.
Supported codes include most standard bar code formats including UPCA,
128, 3 of 9, 2 of 5, Interleave 2 of 5 and more, as well as IATA Track I
and ABA Track II magnetic stripe input (program dependent).
- The badge
reader requires cleaning; swipe a pre-moistened (isopropyl alcohol)
cleaning card through the reader several times and retry a swipe.
- The badge
number does not exist. See Setting up employee badge numbers.
|