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About this guide
Intended audience
Related documents
Configuring API access in Workforce Management
Creating a new API Consumer
Setting an API Consumer to Active or Inactive
Creating a Consumer Key and Consumer Secret
Creating a new API Suite
Configuring an API Suite
Accessing your API from within Workforce Management
Accessing your API from outside of Workforce Management
WFM public API documentation
Opening the Swagger documentation for the WFM public API
Verifying the WFM Suite
Validate the WFM Suite
Validate the WFM Clock Suite
Validate through an external application
Monitoring the WFM Suite
Set up monitoring
View log entries
Manual setup for WFM Suite
Setting up the WFM suite
Validate the ALLOW_API_DOCUMENTATION parameter
Validate IMS access for the ION API Consumer
Locate the Access Key and Secret Key
Set up the WFM Suite
Enabling Scopes
Creating a user for the external integration
Handling employee for the designated ION API user
Creating an authorized app in ION API Gateway
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