Payroll close process recovery

The payroll process is composed of multiple scheduled tasks. If the payroll process as a whole is successful, the payroll administrator is notified through an e-mail that the process has successfully completed. If the payroll process fails to run, the payroll administrator is notified through e-mail of the failed status (see E-mail confirmation).

When the payroll process fails, these steps might need to be taken by the payroll administrator:

• The database administrator needs to reset the “submitted” export status of the pay periods involved in the failed export to “unsubmitted” export status.
• The payroll close process could have failed because unauthorized work records were selected for the export. In this case, the outstanding unauthorized work records need to be approved. See Using the Unauthorized Records Report.
• The payroll administrator needs to reset the status of any off-cycle payroll close processes that failed. See Resetting off-cycle payroll close status.

• The system administrator needs to reset the status of any on-cycle payroll close processes that failed. See Resetting on-cycle payroll close status.

• If the payroll export file became corrupted after a successful payroll close process, the payroll administrator will need to re-export the entire payroll. This re-export is only possible for on-cycle payroll close processes. See Re-exporting a payroll.