Troubleshooting alerts

If an alert does not generate the expected notifications, system administrators may have to view transaction logs or perform other troubleshooting tasks to determine the problem. The most common reasons for not receiving expected notifications are due to unexpected data that is returned by the alert query or rowsource or incorrect team definitions for role-based alerts.

An alert may not generate expected results for these reasons:

• The alert results in no data and the Send Message If Blank check box has been selected.
• The Job Scheduler Task does not run either due to an unexpected failure or during expected server downtime. Check that the Job Scheduler is working as expected. You can also check the Alert Transaction Log to see if the alert fired successfully. See Viewing alert transactions.
• The team hierarchy is not configured as expected. Alerts will be sent to users in defined roles for their respective teams. See System security.