Splitting a shift

This topic describes how to split a shift using the ASV interface.

Prerequisites:
  • A shift must already exist before it can be split.
  • This procedure can only be performed in Details Edit mode. Details Edit mode is enabled through magic wand icon (star attached to small pole) on the middle-right of the menu bar on the schedule page. You cannot perform this procedure in Simple Edit or Mass Edit mode.
  1. From the main menu of WFM, navigate to Scheduling > Multi-view Scheduler > Enhanced Schedule View > Advanced Schedule View.
  2. Move into Details Edit mode if necessary. Click the magic wand icon and select Details Edit.
  3. Select the schedule that contains the shift. Position your cursor in the schedule and select the Split Shift button. On the dialog box that displays, specify the time that the split should occur. You can split the shift at any point. If the split occurs at a break time, it will also be split.
  4. Click Submit when you have completed splitting the shift.
  5. You can now perform other actions for the shift portions, such as, book off, assign to another employee, or set to on-call.