RCA employee sort order callout

The RCA employee sort order callout allows customers to implement custom logic for sorting employees in the Relief Calling Area (RCA). This can be useful when employees must be contacted for open relief shifts in a specific order to satisfy company policy or collective bargaining agreements.

As of release 2024.02, you can implement this callout by developing an extension script that determines the logic for custom sort orders.

See "Extension script callouts" in the Infor Workforce Management Custom Scripting Developer Guide.