Configuring Workforce Management to receive files from IMS

Use these steps to configure Workforce Management to receive the files from the IMS endpoint.

  1. In WFM, select Maintenance > System Administration > ION > IMS Document Name Configuration.
  2. Click Create New Entry.
  3. Specify this information:
    Document Name
    Specify the name of the document object. The name must match the name of the document you created in the Data Catalog. See Creating the document object.
    Receive Document
    Select this check box.
    Receive Document Enabled
    Select this check box.
    Document Type
    Select Flat File from the drop-down.
    Note: Leave the IMS BOD Noun and IMS BOD Verb fields blank.
  4. Click Save.