Reasons

There are many reasons that an organization may be required to change an employee's schedule without sufficient notice. Some of these reasons may warrant additional payment to the employee, such as low sales volume. Other reasons do not warrant additional payment, such as if the employee initiated the request to be rescheduled.

Reasons that do not warrant additional payment to an employee are known as waivers. These are some examples of waivers:

• Threats to employee or property
• Utilities failure
• Act of God (earthquake, state of emergency, etc.)
• Another employee previously scheduled to work the shift is unable to work
• Another employee previously scheduled to work the shift has not reported
• Mandatory overtime
• The employee trades shifts with another employee
• The employee initiated the request to be rescheduled

Many of these waivers cannot be determined automatically by WFM and require a scheduler to indicate which waiver applies to the schedule change. A fair scheduling definition includes a configurable set of reasons that a scheduler is required to select from. If the reason is a waiver, the otherwise applicable premium that is due the employee is said to be waived.

In addition to the waivers that are defined for a fair scheduling definition, the schedule screen of LFSO includes a notification time waiver. This waiver is used for cases in which the scheduler told the employee of the change ahead of time, but was unable to update the schedule in the system until later on.