Troubleshooting with clock error log messages

This table lists potential error messages that can be displayed in the Log tab of the Admin Console:

Error message Details and resolution
[exportswipes] - ReaderException while exporting Swipes: com.infor.wfm.clock.server.wbsynch.CommunicationException: Protocol not found: /wb:wsclocks-inbound Ensure that the value for the wbsynch.webservice.url setting in settings.conf is a valid URL. The URL needs to be the same address as the system server with /axis/services appended. For example, http://192.168.22.22:8005/axis/services.
[exportswipes] - Exception during sendSwipe() - connection not available.

com.infor.wfm.clock.server.wbsynch.CommunicationException: Could not login into web service. Reason: (404)Not Found

Ensure that the value for the wbsynch.webservice.url setting in settings.conf is a valid URL. The URL needs to be the same address as the system server with /axis/services appended. For example, http://192.168.22.22:8005/axis/services.
[exportswipes] - Exception during sendSwipe() - connection not available.

com.infor.wfm.clock.server.wbsynch.CommunicationException: Could not login into web service. Reason: java.rmi.RemoteException: Unable to login user [], [1], [DEFAULT]. null; nested exception is:com.infor.wfm.webservices.exception.WSApplicationException

 Ensure that the value for the wbsynch.webservice.username and wbsynch.webservice.password found in the settings.conf file are valid credentials to log into the system. The clock's username and password can be viewed and set with the Admin Console.

Valid credentials are defined in the system by accessing:

Maintenance > Security > Users

[dbupdate] - Could not insert group: reader 10002 does not exist in the database!.Groups: [10001] This error indicates that the reader type was not specified in the Reader table in the system. Ensure that wbsynch.mapping.READER.type is commented out, by typing # before the first character, in settings.conf. In addition, ensure that the Reader Type field on the Readers Detail page of the system, has a value of WB9000.