Overview

A skill, such as fluency in a language or expertise with electronic devices, is an attribute of a staffing requirement assigned to locations and sublocations. When you define staffing requirements, you select the skills required to perform the activities of a location. For example, you might want a kiosk staffed with a clerk who is skilled in customer service.

Each employee has a list of skills that they possess. When a schedule is generated, the application looks at the location’s staff requirements to determine what skills are required and then looks at the employee details to see which employees match the required skills.