Troubleshooting error messages

The following table describes the possible symptoms and solutions to commonly-occurring clock problems:

Symptom Solution
No display on clock.
  • Check the power cord.
Clock not connecting to clock server.
  • Make sure the network cable is plugged into the Snap port of the LINC.
  • Ensure all network settings are correctly entered into the clock.
  • Replace the network cable.
Clock not reading badges.
  • Make sure the barcode is not damaged or faded.
  • Make sure badges are swiped correctly with the barcode facing down and to the right.
  • Try cleaning the reader head with a cotton swab and 95% isopropyl alcohol.
  • Use a can of compressed air to remove dust and dirt from the reader slot.
Buttons not working.
  • Inspect the buttons for possible damage. Do not use a pen since it can permanently damage the buttons.
  • Press harder on the keypad to ensure a confirmation beep is heard for each key press.