Disabling and enabling archive data

Use WFM Analytics to include or exclude the archived data from Data Lake into WFM Analytics. This feature gives flexibility to control archived data. Users can decide whether to include or exclude archived data while setting the variable called IncludeArchivedData to true or false in the Source Space. Customers can remove or add archived data any time by disabling or enabling archived data.

See WFM Analytics - Reset Variables workflow to set IncludeArchivedData.