Mobile Shift Offer service callout

The Mobile Shift Offer Service callout has been introduced to allow customers to implement a custom service for the Mobile Shift Offer feature. This custom service acts as a replacement for the JDA Vortex service and can be implemented by customers that use either MVS or LFSO for scheduling. The custom service communicates shift offers to employees using any supported method, such as text or email, and communicates employee shift claims back to WFM.

The callout implementation must include a class that facilitates the connection between WFM and the custom service. The class that implements the custom service for Mobile Shift Offer is added to the SHIFT_OFFER_SVC registry parameter, using the bean ID for the class. A custom API endpoint is also required to implement this callout. This API endpoint receives inbound requests from the custom service and then uses core APIs to complete shift offer transactions. Customers implementing this callout must work with Infor Consulting Services to develop the API endpoint.

By default, the SHIFT_OFFER_SVC registry parameter is configured to use the JDA Vortex service. As part of these updates, the callout framework code has been moved to the scheduling package.

See "Mobile Shift Offer service callout" in the Infor Workforce Management MVS Implementation and Administration Guide.