Overview

Workforce Performance provides real-time strategic insight into key performance indicators (KPIs) and enables decision makers in your organization to:

• Analyze actual performance against expected performance.
• Proactively identify and resolve problems.
• Identify and eliminate unnecessary labor costs.
• Through proactive monitoring, reduce labor violations and non-compliance charges.

As a system administrator, this guide helps you:

• Understand the different reporting options.
• Set up the system to enable reporting.
• Consider reporting and security options.
• Schedule reports for distribution based on a predefined schedule.
• Understand burst reports and launch pads.
• Troubleshoot reports.

Workforce Performance is available in three flavors depending on the licensing agreement your organization has negotiated. Check your licensing agreement to verify what reports your organization is entitled to run. The three flavors are:

• Workforce Performance Standard
• Workforce Performance Premium