Compensating on-call employees

Employees responsible for on-call are usually awarded some monetary compensation even if they are not called into work. This compensation can take many forms such as a lump sum of money for a certain hours of on-call, a flat rate per each on-call hour, or on-call can be paid as regular scheduled work time using the employee's pay rate. When an employee is called into work while being on-call, the pay behavior can vary between organizations. Some organizations pay the on-call employee only for the recall work time and not the on-call compensations, while some organizations must pay both.

This table describes various compensation scenarios for on-call time. Each scenario assumes that the employee is scheduled on-call from 7:00 to 19:00 (12 hours) and is called back to work for 9:00 to 13:00 (4 hours).

Compensation scenarios Pay Model Possible Solution(s)
Compensate employee for scheduled on-call time, based on duration, regardless of overlapping scheduled work time, as a premium (12 hours of premium) Pay to schedule Guarantees Plus Rule with the Scheduled Duration and Consider On-Call Time Only options
Compensate employee for on-call time that is not overlapped by scheduled work time as a premium (8 hours of premium) Pay to schedule Shift premium zone(s) with the eligible on-call time code

Shift Premiums or Shift Premium Zone Rule for on-call premium

Compensate employee for scheduled on-call time by a lump sum dollar amount, regardless of duration (for example, $100) Pay to schedule Guarantees Plus rule with explicit amount of Money guarantee
Compensate employee for scheduled on-call time that is not overlapped by scheduled work time by employee base rate Pay to schedule Configure on-call time code with regular time

Pay rules to calculate exact hour type(s) applicable to on-call time (similar to regular work time)

Compensate employee for scheduled on-call time, based on duration, regardless of clocked-in work time, as a premium

Schedule does not contain work time as a scheduled shift, only clock punches indicate work time

Pay to clock Shift premium zone(s) with eligible on-call time code

Shift Premiums or Shift Premium Zone rule for on-call premium

Compensate employee for scheduled on-call time, based on duration, regardless of clocked-in work time, as a premium

Work shift is added to schedule (scheduled punch validation at clocks enabled)

Pay to clock Guarantees Plus Rule with the Scheduled Duration and Consider On-Call Time Only options
Compensate employee for on-call time that is not overlapped by clocked-in work time as a premium (8 hours of premium) Pay to clock Shift premium zone(s) with eligible on-call time code

Shift Premiums or Shift Premium Zone rule for on-call premium

Compensate employee for scheduled on-call time by a lump sum dollar amount, regardless of duration (for example, $100) Pay to clock Guarantee Plus rule with explicit amount of Money guarantee
Compensate employee for scheduled on-call time that is not overlapped by clocked-in work time by employee base rate Pay to clock Configure on-call time code with regular time

Pay rules to calculate exact hour type(s) applicable to on-call time (similar to regular work time)

For information on the pay rules, see "Pay Rules and the Quick Rule Editor" in the Infor Workforce Management Time and Attendance Implementation and Administration Guide.