Specifying Supervisor Mode

To enter Supervisor Mode in the clock:

  1. Access the TimeTrack clock from your browser. For more information, see Accessing the TimeTrack clock.
  2. Select the Supervisor Mode icon in the top right corner of the clock.
  3. Specify your badge number and select Enter.
  4. Specify your PIN and select Enter if PIN authentication is enabled.
  5. If you have successfully entered supervisor mode, then a gray bar appears across the screen that displays your supervisor badge number.

If you did not enter supervisor mode successfully, then an error message is displayed on the screen. Error messages vary depending on the type of error and the configuration of the clock. For example, you may receive this error:

  • You are not a supervisor.

The badge number you used is defined in WFM as an Employee not a Supervisor.