Advanced Replacement

This replacement only applies to clients with Advanced Replacement Clock agreements.

If your RSI HP 3000/4000 clock is diagnosed as defective and you need an advance replacement clock:

  1. Gather the following information:
    • Return shipping address, contact name and phone number.
    • Clock serial number.
    • Clock configuration details including IP Address, Default Gateway, Subnet Mask, and Host IP.
    • Clock defect details (for example: broken keypad, faulty display, etc.).
  2. Contact Infor Support and include the above details in your request. Infor Support will configure a replacement clock.

If Customer Support receives your request before 1:00 PM EST, and depending on border custom delays, you should receive the replacement clock by 12:00 PM the following business day.

Upon shipping the replacement clock(s), the Reader department enters the tracking numbers into the Support Hub for client tracking, as well as supplying the numbers to the Customer Support department.

The defective clock should be shipped back to Infor within five days of receiving the replacement clock.

Note: If the defective clock is not received by Infor in this time, the client will be charged for it. Please supply the Customer Support Department with the tracking number once the defective clock has been shipped back.

The address to which you should ship the defective clock is on the next page.