Schedule Import Interface logic

This section describes how the Standard Schedule Import Interface converts team CSV data into the Workforce Management application. This section references field specifications in the Schedule Import Interface Field Specification section.

General

The schedule import file is a CSV text file with columns enclosed in quotes if there are commas in the column field value. The records in the file are processed sequentially from top to bottom.

Break Logic

Breaks are supplied in this format:

StartTime,EndTime,TimeCode,HourType,Duration

Where:

Field

Required

Description

StartTime

Yes

The start date and time of the break/window.

Format: YYYYMMDD hh24mm

EndTime

Yes

The end date and time of the break/window

Format: YYYYMMDD hh24mm

TimeCode

Yes

The time code for the break.

HourType

Yes

The hour type for the break.

Duration

No

Duration of the break. If this field is not supplied, the system uses EndTime - StartTime minutes.

For a series of breaks, use the tilde (~) symbol to separate the breaks in the Sch_Break_String:

StartTime,EndTime,TimeCode,HourType,Duration~StartTime1,EndTime1,TimeCode1
,HourType1,Duration1~StartTime2,EndTime2,TimeCode2,HourType2,Duration2...

For example, this code block specifies a break taken from 10:00-10:30 and a lunch break taken from 13:00-13:45 at the REG hour type on January 2, 2004:

20040102 1000,20040102 1030,BRK,REG~20040102
1300, 20040102 1345,LUN,REG