Troubleshooting with Clock Error Log Messages
This table lists potential error messages that can be displayed in the Log tab of the Admin Console:
Error Message | Details and Resolution |
---|---|
[exportswipes] - ReaderException while exporting Swipes: com.infor.wfm.clock.server.wbsynch.CommunicationException: Protocol not
found: /wb:wsclocks-inbound
|
Ensure that the value for the
wbsynch.webservice.url setting in
settings.conf is a valid URL. The URL needs
to be the same address as the system server with
/axis/services appended. For example,
http://192.168.22.22:8005/axis/services.
|
[exportswipes] - Exception during sendSwipe() - connection not available.
|
Ensure that the value for the
wbsynch.webservice.url setting in settings.conf
is a valid URL. The URL needs to be the same address as the system server with
/axis/services appended. For example,
http://192.168.22.22:8005/axis/services.
|
[exportswipes] - Exception during sendSwipe() - connection not available.
|
Ensure that the value for the
wbsynch.webservice.username and
wbsynch.webservice.password found in the
settings.conf file are valid credentials to
log into the system. The clock's username and password can be viewed and set
with the Admin Console.
Valid credentials are defined in the system by accessing:
|
[dbupdate] -
Could not insert group: reader 10002 does not exist in
the database!.Groups: [10001]
|
This error indicates that the reader type was not specified
in the Reader table in the system. Ensure that
wbsynch.mapping.READER.type is commented out, by
typing
# before the first character, in
settings.conf. In addition, ensure that the
Reader Type field on
the
Readers Detail page of
the system, has a value of
WB8000 .
|