FICO Xpress setup

Auto-Assignment uses FICO Xpress as its optimization engine. To use Auto-Assignment, one or more FICO Xpress servers must be installed. The Workforce Management application must be configured to communicate with the FICO Xpress servers.

The installation and configuration steps for FICO Xpress is performed by Infor Cloud Operations in multi-tenant deployments.

Note: The integration with FICO Xpress, also known as Dash, is not supported in Infor Government Solutions (IGS).