Understanding connection points and document flows

You create connection points in ION Desk. Connection points provide the information that ION uses to connect to an application’s message inbox and outbox. At least one connection point must be defined for each application instance that integrates to ION.

For each connection point, you select the BOD documents that can be sent or received by the application instance.

See BODs used in integrations with Workforce Management.

In an integration between two BOD-enabled applications, document flows define which BODs flow between the application connection points.

A connection point can be reused in multiple document flows.