Verifying that BODs are generated
- Determine what user actions generate certain BODs. See Business events that generate outbound BODs.
- Perform those user actions in Workforce Management.
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In ION Desk use OneView or other ION Desk functions to review the messages.
If messages are not displayed in ION Desk, check Maintenance > System Administration > ION > IMS Publish - Failed Requests in Workforce Management to see if BODs were generated but were not retrieved by ION.
- If messages are not flowing, review the XML data for the BOD.