Creating a connection point

Before creating the connection point, you need the logical ID of the WFM application that was set up when the application was added. See Logical ID.
  1. From the User Menu in the header, select Admin Settings and double-click the WFM application.
    The logical ID is specified in the Logical ID field.
  2. From the App Menu, select the ION Desk application.
  3. Select Connect > Connection Points.
  4. Click + Add.
  5. Select IMS via ION API.
  6. Specify this information:
    Name
    Specify the third part of the logical ID (application instance ID) that you obtained in Step 1. For example, if the logical ID is infor.wfm.prod, specify prod.
    Note: The third part of the logical ID must also be defined in the APPLICATION_INSTANCE_ID registry parameter in WFM. Ensure that this value is also specified in that registry parameter.
    Logical ID Type
    Specify wfm. This value is the second part of the logical ID.
    Logical ID
    The value is populated based on the specified name and type. For example, if the name is prod and the logical ID type is wfm, the logical ID will be infor.wfm.prod.
    Note: Ensure that this value matches the logical ID that you obtained in Step 1.
  7. Click IMPORT and import the Excel file that you saved in Creating a service account.
  8. Click SELECT.
  9. In the Product field, select the API that you created.
  10. Click the link for the POST discovery service and then click OK.
  11. In the ION API Client Id field, paste the client ID that you saved in Setting up an Authorized App.
  12. Click the Save icon.
  13. Click TEST to test the API connection.
    The result should be "Test succeeded".