Maintenance

This document describes how to receive replacement clocks from Product Support for your RSI HP 3000/4000.

Under certain circumstances, the RSI HP 3000/4000 clock can degrade over time. If you have a support agreement with Infor, your clocks will be covered for the period specified in the support agreement.

Note: Clocks that require replacement due to negligence or physical damage may be purchased when necessary. Please contact the Infor product support team for purchase information.

Before sending clocks back for repair or replacement, verify the clock’s condition on your network by performing the following steps depending on the type of clock.

For Ethernet Clocks

  1. Simultaneously press the Clear and Enter buttons.
  2. Enter a supervisor’s badge. Press Enter and validate the supervisor’s hand.
  3. Set the Password to 2.
  4. Select * (No) for Language.
  5. Select * (No) for Date Format.
  6. Select * (No) for Time & Date.
  7. Select * (No) for Address.
  8. Select * (No) for ID Length.
  9. Select # (Yes) for Serial.
  10. Set the clock’s IP address.
  11. Set the gateway (router) IP address of the local network. (If there is no gateway, then the value should be 0.0.0.0.)
  12. Set the Host Bits. Host bit value can be converted from the subnet mask. For example, a subnet mask 255.255.255.0 will be a host bit value of 8.
  13. Select # (Yes) at the baud rate 9600 (default).
  14. Select * (No) to scroll the list of options.
  15. Press the Cancel button for Serial.

For Serial Clocks

  1. Simultaneously press the Clear and Enter buttons.
  2. Enter a supervisor’s badge. Press Enter and validate the supervisor’s hand.
  3. Set the Password to 2.
  4. Select * (No) for Language.
  5. Select * (No) for Date Format.
  6. Select * (No) for Time & Date.
  7. Select # (Yes) for Address.
  8. Set the clock’s SubAddress.
  9. Press the Cancel button for Address.

Verifying Clock Connectivity to the Host

  1. At the command prompt of the host computer, type the following:

C:\> ping xxx.xxx.xxx.xxx

where xxx.xxx.xxx.xxx is the IP address of the clock (for example, 192.168.14.12).

You will:

  • Receive a reply confirmation message that indicates that the clock reader is connected. For example, Reply from 192.168.14.12: bytes=32 time<10ms TTL=64.

  • Not receive a reply confirmation message (for example, a request timed out). If this occurs, check the cables and clock setting and repeat Step 1.