Mobile Shift Offer service callout

The Mobile Shift Offer service callout allows customers to implement a custom service for the Mobile Shift Offer feature. This custom service acts as a replacement for the JDA Vortex service and can be implemented by customers that use either MVS or LFSO for scheduling. The custom service communicates shift offers to employees using any supported method, such as text or email, and communicates employee shift claims back to WFM.

The callout implementation must include a class that facilitates the connection between WFM and the custom service. A custom API endpoint is also required to implement this callout. This API endpoint receives inbound requests from the custom service and then uses core APIs to complete shift offer transactions. Customers implementing this callout must work with Infor Consulting Services to develop the API endpoint.