RCA availability callout

The Relief Calling Area (RCA) availability callout can be used to provide custom availability details for employees loaded in the RCA. These availability details override the default logic that determines employee availability based on an employee's availability calendar, overrides, scheduled shifts, and LTAs.

Customers implementing this callout must create a service to define the custom logic. The service takes employees and a time period as inputs. The service returns the available and unavailable times for each employee. The class for this service is added to the AVAILABILITY_CALLOUT_SVC registry parameter.

See AVAILABILITY_CALLOUT_SVC.