Mobile Shift Offer

The Mobile Shift Offer feature allows store managers or schedulers to send out a request for employees to fill an open shift. The employees can receive the shift offer through mobile devices (text message), phone calls, or e-mail. The first employee to claim the shift and pass all validations will have their schedule updated in the system to reflect the new shift times.

By default, Mobile Shift Offer uses the third-party Vortex service, which provides the infrastructure used to contact employees by SMS, IVR, or email. The authentication information provided by Vortex must be entered into the WFM application to enable this feature. The contact information used to contact employees about shift offers is specified in the employee profile. This chapter describes how to configure WFM to enable the Vortex service.

Optionally, Mobile Shift Offer can be configured to use a custom service. This is done by implementing the Mobile Shift Offer service callout.

See Mobile Shift Offer service callout.