Operations (dockets)
An operation is a single step that must be performed to fulfill a work order. Commonly, work orders have multiple operations within them, each of which must be completed to complete the order itself.
For example, a work order may request the production of 50 widgets. To complete those widgets, a manufacturer may need to complete three separate operations:
- Cut widgets
- Sand widgets
- Paint widgets
Internally, Workforce Management stores operations as "dockets”. This name can be localized if required.
To view dockets in Workforce Management, select .