General System Troubleshooting

Problem	Details and Resolution
The clock reader does not power up, the display and none of the status LEDs are lit.	The clock does not have power. Use these options: Ensure the primary side of the DC power pack assembly is plugged into a live AC outlet. Ensure the secondary side of DC power pack assembly is plugged into the clock reader. Test the outlet by plugging in another appliance. Replace the power pack assembly. If the battery backup option is installed, the clock reader operates for approximately 1.5 hours after the primary power source is lost. After this time, the clock reader powers off. The yellow low power indicator LED, located on the front of the clock reader, illuminates while operating in the battery backup mode.
Yellow Low Power indicator is lit.	Either the clock is operating on battery backup, or the clock is receiving low DC power. Use these options: Check the AC voltage. Replace the 12-volt DC power pack.
The clock is not communicating with the WBCS.	The communication cable connecting the clock to the WBCS is defective or unplugged. Verify that the cable is plugged into both ends. Ethernet connections must have a wire length shorter than 328 wire feet (100 meters) connecting the clock to the Ethernet hub/switch. Ensure the clock program is loaded and running on the host. Ensure all communication parameters on the host and clock reader match.
Clock Reader does not accept badge data.	There are several possibilities: The bar code badge is not manufactured to proper specification; refer to the vendor's specifications for manufacturing criteria and verify. The badge is being swiped in the wrong direction; ensure the media faces to the right (away from the keypad) when swiping. The badge code format is not supported; ensure the badge code is among those supported. Supported codes include most standard bar code formats including UPCA, 128, 3 of 9, 2 of 5, Interleave 2 of 5 and more, as well as IATA Track I and ABA Track II magnetic stripe input (program dependent). The badge reader requires cleaning; swipe a pre- moistened (isopropyl alcohol) cleaning card through the reader several times and retry a swipe. The badge number does not exist. See Setting Up Employee Badge Numbers.

The clock reader does not power up, the display and none of the status LEDs are lit.

The clock does not have power. Use these options:

Ensure the primary side of the DC power pack assembly is plugged into a live AC outlet. Ensure the secondary side of DC power pack assembly is plugged into the clock reader.
Test the outlet by plugging in another appliance.
Replace the power pack assembly.

If the battery backup option is installed, the clock reader operates for approximately 1.5 hours after the primary power source is lost. After this time, the clock reader powers off. The yellow low power indicator LED, located on the front of the clock reader, illuminates while operating in the battery backup mode.

Yellow Low Power indicator is lit.

Either the clock is operating on battery backup, or the clock is receiving low DC power. Use these options:

Check the AC voltage.
Replace the 12-volt DC power pack.

The clock is not communicating with the WBCS.

The communication cable connecting the clock to the WBCS is defective or unplugged.

Verify that the cable is plugged into both ends.
Ethernet connections must have a wire length shorter than 328 wire feet (100 meters) connecting the clock to the Ethernet hub/switch.
Ensure the clock program is loaded and running on the host.
Ensure all communication parameters on the host and clock reader match.

Clock Reader does not accept badge data.

There are several possibilities:

The bar code badge is not manufactured to proper specification; refer to the vendor's specifications for manufacturing criteria and verify.
The badge is being swiped in the wrong direction; ensure the media faces to the right (away from the keypad) when swiping.
The badge code format is not supported; ensure the badge code is among those supported. Supported codes include most standard bar code formats including UPCA, 128, 3 of 9, 2 of 5, Interleave 2 of 5 and more, as well as IATA Track I and ABA Track II magnetic stripe input (program dependent).
The badge reader requires cleaning; swipe a pre- moistened (isopropyl alcohol) cleaning card through the reader several times and retry a swipe.
The badge number does not exist. See Setting Up Employee Badge Numbers.