Common error log messages
This table lists potential error messages displayed in the
tab of the Admin Console:Error Message | Details and Resolution |
---|---|
ERROR 022307003049 [exportswipes ] -
ReaderException while exporting Swipes:
com.workbrain.clocks.server.wbsynch .CommunicationException: Protocol not found: /wb:wsclocks-inbound |
Ensure that the value for the
wbsynch.webservice.url setting in
settings.conf is a valid URL. The URL must
be the same address as the application server with
/axis/services appended. For example,
http://192.168.22.22:8005/axis/services .
|
ERROR 022307004502 [exportswipes ] -
Exception during sendSwipe() - connection not available.
com.workbrain.clocks.server.wbsynch .CommunicationException: Could not login into web service. Reason: (404)Not Found |
Ensure that the value for the
wbsynch.webservice.url setting in
settings.conf is a valid URL. The URL needs
to be the same as the application with
/axis/services appended. For example,
http://192.168.22.22:8005/axis/services .
|
ERROR 022307004727 [exportswipes ] -
Exception during sendSwipe() - connection not available.
com.workbrain.clocks.server.wbsynch .CommunicationException: Could not login into web service. Reason: java.rmi.RemoteException: Unable to login user [], [1], [DEFAULT]. null; nested exception is:com.workbrain.webservices.excepti on.WSApplicationException |
Ensure that the value for the
wbsynch.webservice.username and
wbsynch.webservice.password settings found
in
settings.conf are valid credentials to log
into the application. The clockâs username and password can be viewed and set
with the Admin Console.
Valid credentials are defined in the application in the Users page, accessed with this menu path:
|
ERROR 022307005042 [exportswipes ] -
Exception during sendSwipe() - connection not available.
com.workbrain.clocks.server.wbsynch .CommunicationException: Could not login into web service. Reason: java.rmi.RemoteException: Error during login. Unable to resolve identifier [6A:C9:03:56:1B:D1] to a reader id.; nested exception is:java.rmi.RemoteException: Unable to resolve identifier [6A:C9:03:56:1B:D1] to a reader id. |
This error indicates that Web Services is
looking for the MAC address of the clock in the
Readers Detail page but cannot find the
address. Either the MAC address was incorrectly specified in the application or
you did not intend on using the MAC address to identify the clock. If you did
not intend to identify clocks by their MAC address, modify the
wbsynch.webservice.useMacAddrAsName setting
in
settings.conf. A value of
N indicates that the
serverName value, also specified in the
settings.conf file, will be used to identify
the clock. If the
useMacAddrAsName setting is set to
N , then check to ensure that the
wbsynch.webservice.serverName value is
identical to the
Reader Name field that
was specified in the application.
|
field of
the
ERROR 120706082927 [dbupdate ] - Could not insert group: reader 10002 does not exist in the database!.Groups: [10001] | This error indicates that the reader type was
not specified in the Reader table in the application. Ensure that
wbsynch.mapping.READER.type is commented out
(by specifying
# before the first character) in
settings.conf and that the
Rdr Type field on the
Readers Detail page of the application has a
value of EDC.
|