Selling and returning a core product on a stock order

You can enter a return line on a stock order if the customer returns the dirty core at the same time the re-manufactured core product is purchased. If the customer returns the dirty core later, you can edit the sales order to add the return line. If you are unable to edit the sales order, you can enter the dirty core return on another order.

Use these instructions to create a stock order with a re-manufactured core product and a dirty core return.

  1. Select Sales > Entry > Order.
  2. Create a stock order, and then click Next.
  3. In Advanced Line Entry, specify the re-manufactured core product and quantity.
  4. Click Add.
    The implied core charge is added as a line item after the re-manufactured core product.
  5. Specify the dirty core product and quantity.
  6. Select the Return option, and then click Returns.
  7. Specify the type of core return, and then click Submit.
  8. If you selected Core Return:
    1. Select the order to allocate the dirty core against.
    2. Click Select/Deselect Order, and then click Submit.
  9. If you selected Substitute:
    1. Specify the dirty core product that was returned, and then click Submit.
    2. Select the order to allocate the dirty core against.
    3. Click Select/Deselect Order, and then click Submit.
  10. If you selected Core Buy, specify the return information, and then click Submit.
  11. Finish the order.
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