Customer refund check work flow

To process a check for a customer that has a credit due on their account, you must move the customer’s credit to Accounts Payable to process a check for the credit due.

  1. In Customer Transaction Entry, enter an invoice for the amount of the customer’s credit balance. Assign it to a temporary GL account.
  2. In Customer Cash Receipt Entry, apply the credit to the invoice created in Customer Transaction Entry. The customer’s account should reflect a zero balance.
  3. In Vendor Invoice Center Entry, post an invoice to the miscellaneous vendor record for the customer refund amount. You must manually specify the customer’s name and address. Use the temporary GL account you used in Customer Transaction Entry. The GL account should have a zero balance.
  4. Run these reports to process the invoice for payment and print the check.
    • Vendor Cash Requirements Report
    • Vendor Entry Pay Invoices Due Report
    • Vendor Entry Check Print Report
Related topics